Questions people
ask us first.

No. The AR viewer runs directly in the phone's browser — Safari on iPhone, Chrome on Android. People just scan the QR code or tap the link; there's nothing to download or install.

The viewer targets modern mobile browsers: recent iOS Safari and recent Android Chrome. Those are the two we actively test against during the beta. Older browsers or unsupported combinations fall back to a plain video, so the content is never completely unreachable.

The viewer uses the camera only to track the printed marker in real time, on the device itself. ZMediaAR does not record, upload, or store camera footage — the video feed never leaves the phone.

High-contrast, detailed, non-repetitive images printed on matte paper track best. Glossy paper, plain colors, and repeating patterns make tracking less reliable. The how-it-works page has the full breakdown with examples.

On the free plan: MP4 files encoded with H.264 video, up to 50 MB, which is what most phones and video editors export by default. Pro scenes also take WebM and MOV, up to 50 MB each. We may widen this as the beta continues.

It's free while we're in beta — up to 5 published experiences per account, with the video size limit above. The Pro Scene Composer is by request while it's in beta. Paid plans are planned for later, once the beta wraps up.

Yes, a free account with email sign-in (no password — you get a one-time link by email). Viewers who scan your marker never need to sign in or create an account.

Yes. The marker image and the video behind it are linked but stored separately, so you can swap the video at any time without reprinting the marker.

The viewer shows a short hint asking the person to hold the image flat, get closer, or improve lighting. If tracking still can't start, the experience can fall back to playing the video on its own.

We take reasonable precautions, but the product is actively being built and tested, so we recommend not uploading anything sensitive or irreplaceable yet. See the privacy page for details, and note that it's currently a beta-stage draft.

Free plays one video on one print. Pro opens the Scene Composer: up to 20 items — video, green-screen, images, 3D models, text, audio, lights, and shapes — each with its own position, timing, and motion. Both use the same tracking and the same no-app viewer.

No. If you can place a sticker, you can place a model. Import a GLB and the Composer sizes it to the print; position, rotation, and animation are simple controls.

Use the Request access form on the pricing page. We're inviting testers in small groups while the Composer is in beta.

GLB and glTF, up to 25 MB, including embedded animations. The editor warns you when a scene's models are heavy (over about 300,000 triangles in total).

Yes: a background soundtrack, or spatial audio attached to an item in the scene. Videos can carry their own audio, and the viewer starts muted until the visitor taps unmute.

Each experience shows a view count on your dashboard. Per-scene analytics beyond views are coming soon.

When the print is recognised, it highlights for a moment and, in a Pro scene, the scene builds on top in sequence. Pro scenes can switch it off.

A filter that smooths small camera movements so the content doesn't jitter on the page. It's part of the viewer for every experience and needs nothing from you.

Normal indoor light, a matte print, and an image with contrast and detail. Glossy paper, dim rooms, and flat pastel artwork are the three things that most often make tracking struggle.

Media pauses, and the content comes back when the print is found again. In a Pro scene, items can be set to replay their entrance each time.